Launch of the Visually Assisted Speech-to-Speech Service

As of May 1, 2012, the California Relay Service (CRS) is offering a new service, called “Visually Assisted Speech-to-Speech” (VA STS). 

In addition to a phone call to the relay service, the Speech-to-Speech (STS) caller is also using a webcam or videophone with Skype^TM to connect with the Communications Assistant (CA) at the relay call center. This allows the CA to see the STS user as they are speaking. Seeing the STS caller’s mouth movements, facial expressions, and gestures can enable the CA to better understand and re-voice for the caller.

California has two relay providers (Hamilton Relay and AT&T Relay) who provide STS as well as VA STS.  See www.ddtp.org for their contact info.

Please note that in addition to the new VA STS service, the regular Speech-to-Speech (STS) Service is still available as usual (1-800-854-7784, 24/7).  The STS Training Line will also continue to be available, and can be accessed at:

AT&T Relay:       1-866-844-2626 (Mon – Fri 9am-5pm)

Hamilton Relay: 1-877-632-9095 (24/7, ask for the STS Training Line)

For more information about VA STS visit our Program Web site at www.ddtp.org and look for “Visually Assisted Speech-to-Speech” in the News section.